> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Required compliance items

> Configure client compliance items, templates, client types, and funding types in Maintenance

The **Maintenance** → **Clients** area lets you configure compliance items, compliance templates, client types, funding types, and disability categories. These settings control what appears on client profiles throughout VCore.

## Client compliance

The compliance items list defines what compliance is tracked across client profiles. Items added here appear on the [Client Profile → Compliance](/client-management/managing-client-compliance) tab.

Click **Add Compliance Item** and enter the details. Edit existing items by clicking on them in the list.

<img src="https://mintcdn.com/visualcare/jtmqqsMOX3ofArS0/images/client-management/required-compliance-items/image-1761890139755-0.png?fit=max&auto=format&n=jtmqqsMOX3ofArS0&q=85&s=95fff1532023456cde846834e8df846e" alt="Client compliance list in Maintenance" width="1882" height="711" data-path="images/client-management/required-compliance-items/image-1761890139755-0.png" />

### Linking to funding types

There are several ways to connect compliance items with client profiles:

* Link the compliance item directly to a funding type
* Add the compliance item to clients by their funding type
* Add the compliance item to all clients regardless of funding type

<img src="https://mintcdn.com/visualcare/jtmqqsMOX3ofArS0/images/client-management/required-compliance-items/image-1761890139755-1.png?fit=max&auto=format&n=jtmqqsMOX3ofArS0&q=85&s=93a133d2a9e9f94ed8a1caea4aee4609" alt="Compliance linked to funding types" width="1454" height="570" data-path="images/client-management/required-compliance-items/image-1761890139755-1.png" />

<Note>If compliance items are not linked to any funding types, all items are automatically added to new client profiles on creation.</Note>

## Client compliance templates

Compliance templates let you add multiple **required worker compliances** to the [Client Profile → Preferences](/client-management/preferences) tab in one action. This controls which worker compliance items are checked when rostering workers for the client.

### Setting up a compliance template

1. Click **Add Compliance Template**, enter the **Template Name**, and click **Save**
2. Add worker compliance items by clicking **Add Compliance Item**, selecting items from the drop-down, and clicking **Save**
3. Assign clients to the template by clicking **Add Clients**, ticking the clients, and clicking **Save**

<img src="https://mintcdn.com/visualcare/jtmqqsMOX3ofArS0/images/client-management/required-compliance-items/image-1761890139756-2.png?fit=max&auto=format&n=jtmqqsMOX3ofArS0&q=85&s=10e4b851d981a1fba55b96eafc049f4d" alt="Compliance template setup" width="1634" height="819" data-path="images/client-management/required-compliance-items/image-1761890139756-2.png" />

<Tip>The **Add Clients** list only shows clients who don't already have this template. The **Remove Clients** list only shows clients who already have it.</Tip>

## Client types

Use client types as an additional filtering layer for client lists. Add types by clicking **Add Type**, entering the detail, and clicking **Add**.

<img src="https://mintcdn.com/visualcare/jtmqqsMOX3ofArS0/images/client-management/required-compliance-items/image-1761890139756-3.png?fit=max&auto=format&n=jtmqqsMOX3ofArS0&q=85&s=f687bfd3ff628750077fd21ad61c52a1" alt="Client types configuration" width="1371" height="788" data-path="images/client-management/required-compliance-items/image-1761890139756-3.png" />

Once created, select the client type in **Client Profile** → **Details** → **Service Status** → **Client Type**.

## Funding types

Funding types are available for selection on the client profile, as the **Agreement Type** in client agreements, and as the **Service Type** in services.

Add types by clicking **Add Type**, entering the detail, and clicking **Add**.

<img src="https://mintcdn.com/visualcare/jtmqqsMOX3ofArS0/images/client-management/required-compliance-items/image-1761890139757-4.png?fit=max&auto=format&n=jtmqqsMOX3ofArS0&q=85&s=c33851193a74f50ac3682ef32b8a38cc" alt="Funding types configuration" width="1247" height="827" data-path="images/client-management/required-compliance-items/image-1761890139757-4.png" />

<Warning>Some funding types use Visualcare standard names to enable specific system functionality. These include: **NDIS**, **Home Care Package**, **CHSP**, **HACC**, and **DVA**.</Warning>

## Disability categories

Customise the drop-down list of client disabilities that appears on the client profile. Add new disabilities by clicking **Add Disability**, entering the detail, and clicking **Add**.

<img src="https://mintcdn.com/visualcare/jtmqqsMOX3ofArS0/images/client-management/required-compliance-items/image-1761890139757-5.png?fit=max&auto=format&n=jtmqqsMOX3ofArS0&q=85&s=51bf6b509638800d852c11a2f5723c3e" alt="Disability categories configuration" width="1269" height="835" data-path="images/client-management/required-compliance-items/image-1761890139757-5.png" />

Once added, the disability is available in **Client Profile** → **Details** → **Health** → **Primary Disability** and **Secondary Disability**.

## Running into issues?

See [Client management troubleshooting](/troubleshooting/general) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Compliance configuration" icon="shield-check" href="/client-management/compliance-configuration">
    Set up compliance items and link to funding types
  </Card>

  <Card title="Managing client compliance" icon="shield-check" href="/client-management/managing-client-compliance">
    Track compliance on individual client profiles
  </Card>

  <Card title="Preferences" icon="heart" href="/client-management/preferences">
    Set preferred and non-preferred workers for a client
  </Card>
</CardGroup>
