> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# How to use vWorker

> A support worker's guide to the vWorker mobile app - shifts, notes, incidents, forms, and the app menu

Watch the video walkthrough, then follow the steps below.

<Frame>
  <iframe src="https://www.loom.com/embed/eb13c1ccc61147da907bc6eaba6b72ef" title="How to use vWorker" frameBorder="0" allowFullScreen style={{ width: '100%', aspectRatio: '16 / 9' }} />
</Frame>

<Steps>
  <Step title="Log in">
    1. Open the vWorker app.
    2. Enter your **Company Name**, **Web Username**, and **Password**.
    3. Tap **Login** to open your home page.
  </Step>

  <Step title="Navigate the home page">
    * Your home page displays the current weather and your shifts for today.
    * Tap the pink **calendar** icon (bottom right) to view shifts for the next fortnight, then tap again to return to today's shifts.
    * Use the **reload** icon (top right) to refresh the page.
    * Use the **menu** icon (top left) to open the app menu.

    Between shifts, you'll see calculated travel distance and time. Tap the link to open directions in your phone's maps app. Use your phone's back arrow to return to vWorker.
  </Step>

  <Step title="Open a client shift">
    1. Tap any shift to open its details.
    2. Review any pop-up notes, then tap **Close**.
    3. Tap the client address to open directions in your maps app.

    At the bottom of the shift page, you'll see icons for additional actions.
  </Step>

  <Step title="Shift page features">
    **Shift (Home)** - Brings you back to the main shift screen.

    **Incident** - Submit incident reports at any time.

    1. Select the incident level.
    2. Edit the date/time if needed.
    3. Add a summary and tap **Create**.
    4. Complete the full form. You may save and finish later.

    **Notes** - View detailed shift notes, including the initial pop-up note.

    **Client** - Access client profile information such as:

    * Risks
    * Access notes
    * Living arrangements

    **More**

    * Add notes
    * Take photos or upload from your gallery
    * View recent note history
    * View client documents
    * Add expenses
    * Complete client forms

    **Expense Entry** - Add purchases made during a shift by entering a description, amount, and photo of the receipt.

    **Form Templates** - Tap **Add**, select a template, name the form, and complete it. Forms can be edited anytime until they're finalised.
  </Step>

  <Step title="Start and complete a shift">
    **Start shift**

    * Tap **START SHIFT**.

    **Complete shift**

    1. Tap **COMPLETE SHIFT**.
    2. Enter kilometres travelled and a short description.
    3. Complete the **Notes About Tasks** field - this is mandatory.
    4. Use the toggle to record any shift variations (staying longer, leaving early, unusual events).
    5. Capture the client signature if required.
    6. Tap **FINISH JOB** to send the completed shift to the office.

    If your organisation requires a Shift Note Form, it will pop up automatically after tapping **Finish Job**. You can continue adding notes or photos later in the day if needed.
  </Step>

  <Step title="Menu features">
    **Documents** - View your personal documents, training manuals, and policies and procedures. Documents are read-only.

    **Leave Requests** - Submit or review leave/unavailability requests.

    * Tap the pink **+** to create a new request.
    * Enter dates/times and add notes.
    * Pending requests can be deleted.

    **Timesheets** - View previous completed shifts for a selected date range and share them if required.

    **Incidents** - Edit and complete any incidents not yet finished.

    * Select a date range
    * Tap the incident
    * Tap **Edit** to update the form

    **ID Card** - Use this as identification when arriving at a shift.

    **Shift Invitations** - If offered a shift, tap the invitation to accept or decline, and add comments. Accepted shifts will appear on your roster.

    **Messages**

    * **Group Messages**: Message the office or your team.
    * **Private Messages**: Send a direct message to the office.

    You can also attach photos or files. New messages appear as notifications.

    **Training, Qualifications & Compliance** - View your training records and any expiry dates. Items nearing expiry show notification indicators, and expired items appear in pink.

    **My Account**

    * Upload or change your profile picture
    * Switch between multiple companies using vWorker

    **Log Out** - Found at the bottom of the menu.
  </Step>
</Steps>