# Visualcare Knowledge Base

> Help centre for Visualcare providers. Guides, troubleshooting, and resources for managing your clients, workers, rosters, and funding.

## Docs

- [Areas](https://support.visualcare.com.au/api-reference/areas.md): Retrieve area records from the Visualcare API
- [Categories](https://support.visualcare.com.au/api-reference/categories/index.md): Category lookup endpoints for expenses, documents, incidents, payers, roster items, and services
- [Agreements](https://support.visualcare.com.au/api-reference/clients/agreements.md): Retrieve client agreements including agreement items, budget details, and NDIS/CHSP/DVA configuration
- [Client compliance](https://support.visualcare.com.au/api-reference/clients/compliance.md): Retrieve all client compliance items including status, dates, and requirements
- [Contacts](https://support.visualcare.com.au/api-reference/clients/contacts.md): Retrieve client contacts including personal details, phone numbers, and app permissions
- [DEX cases](https://support.visualcare.com.au/api-reference/clients/dex-cases.md): Retrieve DEX (Data Exchange) case records for clients
- [Client documents](https://support.visualcare.com.au/api-reference/clients/documents.md): Retrieve client documents with metadata including visibility and protection settings
- [Expenses](https://support.visualcare.com.au/api-reference/clients/expenses.md): Retrieve client expenses including costs, charges, markup, and export status
- [Client groups](https://support.visualcare.com.au/api-reference/clients/groups.md): Retrieve client group definitions including group codes and descriptions
- [HCP statements](https://support.visualcare.com.au/api-reference/clients/hcp-statements.md): Retrieve Home Care Package statements including balances, subsidies, fees, services, and expense breakdowns
- [Client information](https://support.visualcare.com.au/api-reference/clients/information.md): Retrieve client profile data including demographics, contact details, health information, and preferences
- [Client notes](https://support.visualcare.com.au/api-reference/clients/notes.md): Retrieve client notes including categories, assignments, follow-ups, and task status
- [Divisions](https://support.visualcare.com.au/api-reference/divisions.md): Division records
- [Forms](https://support.visualcare.com.au/api-reference/forms.md): Form submissions and data
- [Incidents](https://support.visualcare.com.au/api-reference/incidents.md): SIRS and general incident records
- [Leads and referrals](https://support.visualcare.com.au/api-reference/leads.md): Lead records and referral agencies
- [Locations](https://support.visualcare.com.au/api-reference/locations.md): Location records
- [Public API reference](https://support.visualcare.com.au/api-reference/overview.md): Overview of the Visualcare public API, including authentication, error codes, and endpoint catalogue
- [Payers](https://support.visualcare.com.au/api-reference/payers.md): Payer organisation records
- [Quotes](https://support.visualcare.com.au/api-reference/quotes.md): Quote records and line items
- [Rosters](https://support.visualcare.com.au/api-reference/rosters.md): Roster items and roster master list
- [Services](https://support.visualcare.com.au/api-reference/services.md): Service catalogue and rate configuration
- [Organisation settings](https://support.visualcare.com.au/api-reference/settings.md): Organisation-level settings and contact details
- [Timesheets](https://support.visualcare.com.au/api-reference/timesheets.md): Timesheet records
- [Users](https://support.visualcare.com.au/api-reference/users.md): User account records
- [Availability](https://support.visualcare.com.au/api-reference/workers/availability.md): Retrieve worker availability records
- [Worker compliance](https://support.visualcare.com.au/api-reference/workers/compliance.md): Retrieve, create, and update worker compliance items
- [Worker documents](https://support.visualcare.com.au/api-reference/workers/documents.md): Retrieve, upload, and update worker document records
- [Worker information](https://support.visualcare.com.au/api-reference/workers/information.md): Retrieve, create, and update worker records
- [Leave](https://support.visualcare.com.au/api-reference/workers/leave.md): Retrieve worker leave records
- [Roles](https://support.visualcare.com.au/api-reference/workers/roles.md): Retrieve available worker roles
- [Shift lookup](https://support.visualcare.com.au/api-reference/workers/shifts.md): Retrieve the next or previous shift for a worker
- [Skills](https://support.visualcare.com.au/api-reference/workers/skills.md): Look up available skills and manage worker skill assignments
- [Training](https://support.visualcare.com.au/api-reference/workers/training.md): Look up training item definitions and retrieve worker training records
- [Apps and portals](https://support.visualcare.com.au/apps/index.md): vWorker, vOnboard, vGo, vAboutMe, vBroker, and vAssessment
- [vAboutMe](https://support.visualcare.com.au/apps/vaboutme.md): Set up and use the vAboutMe mobile app to give clients visibility of their services, funding, and support workers
- [vAssessment](https://support.visualcare.com.au/apps/vassessment.md): Set up and use the vAssessment portal for workers to conduct client assessments, manage rosters, and create quotes
- [vBroker](https://support.visualcare.com.au/apps/vbroker.md): Set up and use the vBroker portal to manage subcontracted shifts and broker workers
- [vGo](https://support.visualcare.com.au/apps/vgo.md): Use the vGo mobile app to manage shifts, clients, and rosters while away from VCore
- [vOnboard](https://support.visualcare.com.au/apps/vonboard.md): Set up and use the vOnboard portal to onboard new workers into Visualcare
- [Care plans and service agreements](https://support.visualcare.com.au/client-management/care-plans-and-service-agreements.md): Track care management time and activities for Support at Home participants in Visualcare
- [Checklists](https://support.visualcare.com.au/client-management/checklists.md): Create client checklists that flow through to Vworker shifts for workers to complete
- [CHSP agreements](https://support.visualcare.com.au/client-management/chsp-agreements.md): Configure Commonwealth Home Support Programme agreements with DEX case and activity information for claiming
- [CHSP and HACC configuration](https://support.visualcare.com.au/client-management/chsp-hacc-configuration.md): Set up client profiles for CHSP, HACC, and SCP funding with DEX export configuration
- [Client expenses](https://support.visualcare.com.au/client-management/client-expenses.md): Record, manage, and export client expenses including reimbursements and HCP charges in Visualcare
- [Client compliance configuration](https://support.visualcare.com.au/client-management/compliance-configuration.md): Set up compliance items, link them to funding types, and configure compliance tracking for client profiles in Visualcare
- [Creating a client profile](https://support.visualcare.com.au/client-management/creating-a-client-profile.md): How to add a new client, navigate the client list, and configure core profile information in Visualcare
- [Creating agreements for rostering](https://support.visualcare.com.au/client-management/creating-agreements-for-rostering.md): How to create client agreements, add services, and set up rosters in Visualcare
- [CRM overview](https://support.visualcare.com.au/client-management/crm-overview.md): Manage leads, website enquiries, and the client onboarding pipeline in Visualcare
- [Document storage](https://support.visualcare.com.au/client-management/document-storage.md): Upload, categorise, and manage documents on client profiles in Visualcare
- [DVA agreements](https://support.visualcare.com.au/client-management/dva-agreements.md): Create and manage Department of Veterans' Affairs agreements in Visualcare, including DVA Plan ID, Frequency, and CSV export
- [Goals](https://support.visualcare.com.au/client-management/goals.md): Set and track client goals linked to service categories and funding in Visualcare
- [Client management](https://support.visualcare.com.au/client-management/index.md): Manage client profiles, care plans, agreements, compliance, and financials
- [Managing client compliance](https://support.visualcare.com.au/client-management/managing-client-compliance.md): View, edit, and track compliance items on individual client profiles in Visualcare
- [Medication management](https://support.visualcare.com.au/client-management/medication-management.md): Create medication templates on a client profile so workers are prompted to complete medication tasks during their shift in the Vworker app
- [Messaging](https://support.visualcare.com.au/client-management/messaging.md): Send and manage private and group messages between office staff and workers through Visualcare
- [NDIS agreements](https://support.visualcare.com.au/client-management/ndis-agreements.md): How to apply a new NDIS Support Catalogue price update to your services and agreement charge rates in Visualcare
- [NDIS tab and statements](https://support.visualcare.com.au/client-management/ndis-tab-and-statements.md): Generate NDIS funding reports and track goal progress from the client profile
- [Notes and tasks](https://support.visualcare.com.au/client-management/notes-and-tasks.md): Create, manage, and follow up on client notes and tasks from the client profile and app notes area
- [Offboarding a client](https://support.visualcare.com.au/client-management/offboarding-generic.md): How to close agreements and offboard a client from Visualcare when they no longer need services
- [Offboarding a client (Support at Home)](https://support.visualcare.com.au/client-management/offboarding-sah.md): Close agreements, finalise financial statements, and complete the offboarding process for Support at Home clients
- [Client preferences](https://support.visualcare.com.au/client-management/preferences.md): Set preferred and non-preferred workers for a client based on personal, skills, and training criteria
- [Progress notes](https://support.visualcare.com.au/client-management/progress-notes.md): View and manage shift-level progress notes recorded by workers through the Vworker app
- [Quotes](https://support.visualcare.com.au/client-management/quotes.md): Create, manage, and convert service quotes for clients and leads in Visualcare
- [Quotes (Support at Home)](https://support.visualcare.com.au/client-management/quotes-sah.md): Create, manage, and convert Support at Home quotes for participants in Visualcare
- [Required compliance items](https://support.visualcare.com.au/client-management/required-compliance-items.md): Configure client compliance items, templates, client types, and funding types in Maintenance
- [SAH payment adjustments](https://support.visualcare.com.au/client-management/sah-adjustments.md): How to handle underclaims and overclaims for Support at Home payments in Visualcare
- [Support at Home agreements](https://support.visualcare.com.au/client-management/sah-agreements.md): Understand how Support at Home agreements differ from HCP, covering funding structure, budget types, participant contributions, and bulk agreement creation
- [SAH assistive technology and home modifications](https://support.visualcare.com.au/client-management/sah-at-hm.md): How to configure, record, and claim Assistive Technology and Home Modifications expenses for Support at Home participants in Visualcare
- [SAH bulk import AT-HM expenses](https://support.visualcare.com.au/client-management/sah-bulk-import-expenses.md): Upload Assistive Technology and Home Modifications expenses in bulk using a CSV template
- [Tracking SAH care management time](https://support.visualcare.com.au/client-management/sah-care-management.md): How to set up care partners and record care management time for Support at Home clients in Visualcare
- [SAH participant profile](https://support.visualcare.com.au/client-management/sah-client-profile.md): Understanding the Support at Home tab on a client profile, including API connection status, funding details, and classification information
- [Support at Home financials](https://support.visualcare.com.au/client-management/sah-financials.md): Manage HCP and SAH budgets, statements, financial exports, and monthly participant statements in Visualcare
- [SAH gap payments](https://support.visualcare.com.au/client-management/sah-gap-payments.md): How Visualcare identifies and manages payment gaps in Support at Home claims
- [SAH meal services](https://support.visualcare.com.au/client-management/sah-meals.md): How to record meal delivery and meal preparation services for Support at Home clients in Visualcare
- [SAH monthly statements](https://support.visualcare.com.au/client-management/sah-monthly-statements.md): How to generate, review, and send monthly participant statements for Support at Home in Visualcare
- [SAH transport and travel](https://support.visualcare.com.au/client-management/sah-transport-travel.md): How to record and claim transport under Support at Home, including direct transport, indirect transport, and services that include transport
- [SAH unspent funds](https://support.visualcare.com.au/client-management/sah-unspent-funds.md): How Visualcare identifies, reconciles, and reports on Commonwealth Unspent and Government Held funds for Support at Home clients
- [vAboutMe app access](https://support.visualcare.com.au/client-management/vaboutme-app-access.md): Set up client access to the vAboutMe mobile app, including VCore configuration and device setup
- [Alternative compliance](https://support.visualcare.com.au/compliance/alternative-compliance.md): How alternative compliance items work with the compliance blocker in Visualcare
- [Audit report](https://support.visualcare.com.au/compliance/audit-report.md): Track data changes across Visualcare with the audit report, showing who changed what and when
- [Client audit reports](https://support.visualcare.com.au/compliance/client-audit-reports.md): Run compliance, review, and service reports across your client base to support audit preparation
- [Compliance and audit preparation](https://support.visualcare.com.au/compliance/index.md): Audit views, compliance registers, and reports for workers and clients
- [Policies and procedures](https://support.visualcare.com.au/compliance/policies-and-procedures.md): Store and manage your organisation's policies and procedures in Visualcare
- [Required compliance overview](https://support.visualcare.com.au/compliance/required-compliance-overview.md): How to set up and manage required compliance items for clients and workers across your organisation
- [Worker audit reports](https://support.visualcare.com.au/compliance/worker-audit-reports.md): Run compliance, training, and skills reports across your workforce to support audit preparation
- [Worker compliance registers](https://support.visualcare.com.au/compliance/worker-compliance-registers.md): Set up, manage, and track worker and client compliance items in Visualcare
- [Award interpretation and pay rules](https://support.visualcare.com.au/finance/award-interpretation-and-pay-rules.md): How Visualcare interprets awards, applies pay rate overrides, and handles service-level pay rules
- [Billing to accounting software](https://support.visualcare.com.au/finance/billing-to-accounting-software.md): Step-by-step guide to exporting invoices from Visualcare to Xero, MYOB, and other accounting platforms
- [Billing to CHSP](https://support.visualcare.com.au/finance/billing-to-chsp.md): How to set up and submit Commonwealth Home Support Programme claims using DEX data in Visualcare
- [Billing to HACC](https://support.visualcare.com.au/finance/billing-to-hacc.md): How to set up and submit Home and Community Care and Support for Carers Programme claims in Visualcare
- [Billing to Support at Home](https://support.visualcare.com.au/finance/billing-to-sah.md): Step-by-step guide to creating, submitting, and reconciling Support at Home claims in Visualcare
- [Claiming and invoicing overview](https://support.visualcare.com.au/finance/claiming-invoicing-overview.md): How billing, claiming, and invoicing work in Visualcare across NDIS, CHSP, SAH, and HCP funding types
- [Exporting payroll data](https://support.visualcare.com.au/finance/exporting-payroll-data.md): Step-by-step guide to exporting timesheet data from Visualcare to your payroll software
- [HCP financial exports](https://support.visualcare.com.au/finance/hcp-financial-exports.md): Understanding HCP financial exports in Visualcare, including the CW Unspent Amount CSV report
- [Finance](https://support.visualcare.com.au/finance/index.md): Billing, payroll preparation, and data sync with accounting and payroll software
- [Invoicing sync](https://support.visualcare.com.au/finance/invoicing-sync.md): How to configure Visualcare to export invoices to Xero, including syncing inventory items, mapping accounting codes on services, and linking client profiles to Xero contacts.
- [Kilometres sync](https://support.visualcare.com.au/finance/kilometres-sync.md): How Visualcare captures, calculates, and exports kilometre data for client billing and worker reimbursement
- [NDIS kilometres and transport](https://support.visualcare.com.au/finance/ndis-kilometres-and-transport.md): How kilometres map to NDIS funding categories, where to configure charge codes, and how they flow through to invoicing
- [Payroll sync](https://support.visualcare.com.au/finance/payroll-sync.md): How Visualcare sends confirmed timesheet data to Xero as payroll hours, using each worker's pay level and service payroll codes to determine the correct pay item.
- [Services sync](https://support.visualcare.com.au/finance/services-sync.md): How to map Visualcare services to accounting codes and payroll codes so that invoicing and payroll exports work correctly.
- [SLES billing](https://support.visualcare.com.au/finance/sles-billing.md): How to configure School Leavers Employment Supports (SLES) billing in Visualcare using location rostering
- [Column chooser](https://support.visualcare.com.au/getting-started/column-chooser.md): Customise which columns appear in table views across Visualcare
- [Creating users](https://support.visualcare.com.au/getting-started/creating-users.md): How to create, edit, and manage user accounts in Visualcare
- [Dashboard layout](https://support.visualcare.com.au/getting-started/dashboard-layout.md): Quick access panels, shift map, and daily summary on the VCore home page
- [Dashboard overview](https://support.visualcare.com.au/getting-started/dashboard-overview.md): Understand the VCore home page, including header icons, KPI tiles, and quick access panels
- [Getting started](https://support.visualcare.com.au/getting-started/index.md): Set up your Visualcare account, create users, and learn the basics
- [Logging in](https://support.visualcare.com.au/getting-started/logging-in.md): How to log in to Visualcare using standard credentials or Single Sign-On
- [Quick start: Admin](https://support.visualcare.com.au/getting-started/quick-start-admin.md): A getting-started checklist for Visualcare administrators covering user setup, permissions, and system configuration
- [Quick start: Finance officer](https://support.visualcare.com.au/getting-started/quick-start-finance-officer.md): A getting-started checklist for finance officers covering invoicing, payroll exports, and accounting integrations in Visualcare
- [Quick start: Scheduler](https://support.visualcare.com.au/getting-started/quick-start-scheduler.md): A getting-started checklist for schedulers covering rostering, shift management, and service delivery in Visualcare
- [Quick start: Support worker](https://support.visualcare.com.au/getting-started/quick-start-support-worker.md): A getting-started checklist for support workers using the Vworker mobile app to manage shifts, notes, and forms
- [Resetting your password](https://support.visualcare.com.au/getting-started/resetting-password.md): How to reset your Visualcare password or re-enable two-factor authentication
- [Single sign-on (SSO) setup](https://support.visualcare.com.au/getting-started/sso-setup.md): Set up single sign-on for Visualcare using Microsoft Azure Active Directory
- [Suspending and deleting users](https://support.visualcare.com.au/getting-started/suspending-deleting-users.md): How to disable or suspend user accounts in Visualcare
- [Troubleshooting login issues](https://support.visualcare.com.au/getting-started/troubleshooting-login-issues.md): Common login problems and how to resolve them in Visualcare, including session timeouts, SSO issues, and random logouts
- [User access control](https://support.visualcare.com.au/getting-started/user-access-control.md): Restrict the visibility of sensitive records to specific user groups
- [User group security](https://support.visualcare.com.au/getting-started/user-group-security.md): Control what different types of users can see and do in Visualcare by creating user groups and setting permission levels
- [Creating an incident](https://support.visualcare.com.au/incidents/creating-an-incident.md): How to create and submit an incident record for a client in VCore
- [Editing incidents](https://support.visualcare.com.au/incidents/editing-incidents.md): How to review and update incident details after they've been submitted
- [Incident categories](https://support.visualcare.com.au/incidents/incident-categories.md): Configure the categories used to classify incident records in Visualcare
- [Incident settings](https://support.visualcare.com.au/incidents/incident-settings-configuration.md): Control who can view incidents and whether the incident form appears in the Vworker app
- [Incident tile on home page](https://support.visualcare.com.au/incidents/incident-tile-on-home-page.md): How the incidents KPI tile and notification indicator work on the VCore home page
- [Incident workflows](https://support.visualcare.com.au/incidents/incident-workflows.md): Set up workflows to manage how incidents are processed and escalated in Visualcare
- [Incident management](https://support.visualcare.com.au/incidents/index.md): Record, manage, and report on incidents including SIRS
- [SIRS incidents](https://support.visualcare.com.au/incidents/sirs-incidents.md): Create and manage Serious Incident Response Scheme incidents in Visualcare
- [SIRS register](https://support.visualcare.com.au/incidents/sirs-register.md): View and manage the Serious Incident Response Scheme register in Visualcare
- [Employment Hero integration](https://support.visualcare.com.au/integrations/employment-hero.md): How to connect Visualcare to Employment Hero for syncing worker data, compliance items, and leave
- [Integrations](https://support.visualcare.com.au/integrations/index.md): Connect Visualcare with Xero, MYOB, KeyPay, Employment Hero, QuickBooks, and more
- [KeyPay integration](https://support.visualcare.com.au/integrations/keypay.md): How to connect Visualcare to KeyPay for payroll export, sync employees and pay items, and export timesheets
- [Supported integrations](https://support.visualcare.com.au/integrations/matrix.md): Overview of all accounting, payroll, and third-party integrations supported by Visualcare
- [MessageMedia integration](https://support.visualcare.com.au/integrations/messagemedia.md): How to set up and send SMS notifications to clients using MessageMedia in Visualcare
- [MYOB integration](https://support.visualcare.com.au/integrations/myob.md): Connect Visualcare to MYOB AccountRight or Advanced for invoice and payroll export
- [Pay Cat integration](https://support.visualcare.com.au/integrations/paycat.md): How to connect Visualcare to Pay Cat for automated award interpretation and payroll export
- [Pay Cat Connect](https://support.visualcare.com.au/integrations/paycat-connect.md): Set up Pay Cat Connect for automated SCHADS Award interpretation, award-aware rostering, and payroll export
- [QuickBooks integration](https://support.visualcare.com.au/integrations/quickbooks.md): How to connect Visualcare to QuickBooks for payroll export via the KeyPay API, including employee sync and timesheet export
- [Visualcare API](https://support.visualcare.com.au/integrations/visualcare-api.md): Overview of the Visualcare API and its supported endpoints for third-party integrations
- [Xero integration](https://support.visualcare.com.au/integrations/xero.md): How to connect Visualcare to Xero for invoice and payroll export, sync contacts, and configure accounting codes
- [Bulk edit tools](https://support.visualcare.com.au/operations/bulk-edit-tools.md): Edit multiple client or worker records at once without opening individual profiles
- [Common questions](https://support.visualcare.com.au/operations/common-questions.md): Frequently asked questions about Visualcare configuration, security, and app behaviour
- [Creating forms](https://support.visualcare.com.au/operations/creating-forms.md): Step-by-step guide to creating forms on client and worker profiles in Visualcare
- [Creating tasks](https://support.visualcare.com.au/operations/creating-tasks.md): Step-by-step guide to creating and assigning tasks in Visualcare
- [Data storage, security, and disaster recovery](https://support.visualcare.com.au/operations/data-storage-security-and-disaster-recovery.md): Where your client data is stored, how it's protected, and how Visualcare handles outages and recovery
- [Editing drop-down lists](https://support.visualcare.com.au/operations/editing-drop-down-lists.md): Customise drop-down list values for categories, areas, divisions, contacts, payers, groups, leads, and addresses
- [Form builder](https://support.visualcare.com.au/operations/form-builder.md): Understand how form templates are built, edited, and configured in Visualcare
- [Form templates](https://support.visualcare.com.au/operations/form-templates.md): Filter form templates, control role-based visibility, and set which templates are used for shift start, shift completion, and incident forms
- [Import CSV](https://support.visualcare.com.au/operations/import-csv.md): Step-by-step guide to importing client, worker, or expense records in bulk using a CSV file
- [Operations and administration](https://support.visualcare.com.au/operations/index.md): Tasks, data management, forms, and organisation settings
- [Integration settings: SAH and NDIS](https://support.visualcare.com.au/operations/integration-settings-sah-and-ndis.md): Configure your organisation's funding types, government IDs, accounting software, and Support at Home transition settings
- [Managing forms](https://support.visualcare.com.au/operations/managing-forms.md): View, edit, duplicate, and manage forms across client and worker profiles
- [Managing tasks](https://support.visualcare.com.au/operations/managing-tasks.md): Find, filter, customise, and manage tasks assigned to office users
- [Organisation document storage](https://support.visualcare.com.au/operations/organisation-document-storage.md): Store, manage, and control access to documents at the organisation level in Visualcare
- [Service management](https://support.visualcare.com.au/operations/service-management.md): Set up and manage services that control charge rates, pay rates, and accounting integrations
- [Word templates](https://support.visualcare.com.au/operations/word-templates.md): Upload and manage Word document templates with export tags to generate pre-filled documents
- [Client reports](https://support.visualcare.com.au/reporting/client-reports.md): Run reports on client data including funding, agreements, compliance, contacts and more.
- [DEX reports](https://support.visualcare.com.au/reporting/dex-reports.md): Set up and run Data Exchange reports for Commonwealth-funded services in Visualcare
- [Expenses report](https://support.visualcare.com.au/reporting/expenses-report.md): Run reports on all expenses created in Visualcare within a selected date range
- [Forms report](https://support.visualcare.com.au/reporting/forms-report.md): Run reports on completed form submissions across all clients in Visualcare
- [Reporting](https://support.visualcare.com.au/reporting/index.md): Client, worker, roster, timesheet, and funding reports
- [Notes report](https://support.visualcare.com.au/reporting/notes-report.md): Run reports on client and worker notes in Visualcare
- [Rosters and timesheets reports](https://support.visualcare.com.au/reporting/rosters-and-timesheets-reports.md): Run reports on rostering conflicts, service hours, timesheets and shift data
- [Worker reports](https://support.visualcare.com.au/reporting/worker-reports.md): Run reports on worker data including availability, compliance, training, skills and utilisation
- [Award interpretation](https://support.visualcare.com.au/scheduling/award-interpretation.md): How award details and pay rate levels affect worker selection and shift costs during rostering
- [Budget information while rostering](https://support.visualcare.com.au/scheduling/budget-information-while-rostering.md): How to view and monitor client budget information while working in the roster
- [Client and worker map](https://support.visualcare.com.au/scheduling/client-and-worker-map.md): How to view client and worker locations on a map for rostering decisions
- [Conflict management](https://support.visualcare.com.au/scheduling/conflict-management.md): How to identify and resolve rostering conflicts in Visualcare
- [Creating new shifts](https://support.visualcare.com.au/scheduling/creating-new-shifts.md): How to set up a client roster and create new shifts in Visualcare
- [Creating recurring shifts](https://support.visualcare.com.au/scheduling/creating-recurring-shifts.md): How to set up repeating shift patterns and split shifts in client rosters
- [Download worker rosters](https://support.visualcare.com.au/scheduling/download-worker-rosters.md): How to bulk download worker rosters as PDF or Excel files
- [Editing shifts](https://support.visualcare.com.au/scheduling/editing-shifts.md): How to edit existing shifts, manage series, handle leave, and navigate the client roster
- [Email client rosters](https://support.visualcare.com.au/scheduling/email-client-rosters.md): How to email roster summaries to clients individually or in bulk
- [Group activity rostering](https://support.visualcare.com.au/scheduling/group-activity-rostering.md): How to set up and manage location rosters for group activities, including creating shifts, editing, CHSP/DEX rostering, and unallocated shifts
- [Scheduling and service delivery](https://support.visualcare.com.au/scheduling/index.md): Create rosters, manage shifts, and use advanced rostering tools
- [Internal staff training rostering](https://support.visualcare.com.au/scheduling/internal-staff-training-rostering.md): How to use location rosters to schedule internal staff training sessions
- [Paid and unpaid breaks](https://support.visualcare.com.au/scheduling/paid-and-unpaid-breaks.md): How break configuration works with split shifts and auto split in rostering
- [Rapid rostering](https://support.visualcare.com.au/scheduling/rapid-rostering.md): How to use roster templates to quickly create shifts for a client
- [Roster invitations](https://support.visualcare.com.au/scheduling/roster-invitations.md): How to send and manage roster invitations to workers for unallocated shifts
- [Roster template wizard](https://support.visualcare.com.au/scheduling/roster-template-wizard.md): How to use the roster template wizard to create rosters for multiple clients at once
- [Rostering configuration](https://support.visualcare.com.au/scheduling/rostering-configuration.md): How to configure rostering settings including shift colours, time rules, display options, and more
- [Rostering workflows](https://support.visualcare.com.au/scheduling/rostering-workflows.md): How to set up automated notification workflows for rostering events
- [SAH rostering and services](https://support.visualcare.com.au/scheduling/sah-rostering.md): Configure Support at Home services, map them to SAH types, and manage roster-related FAQs
- [SAH split shift rostering](https://support.visualcare.com.au/scheduling/sah-split-shifts.md): Set up split shifts and auto split shifts for Support at Home clients in Visualcare
- [SIL rostering](https://support.visualcare.com.au/scheduling/sil-rostering.md): How to use location rosters for NDIS Supported Independent Living (SIL) housing
- [Timeline views](https://support.visualcare.com.au/scheduling/timeline-views.md): How to use the timeline views to see rosters by worker or client across day, week, and month periods
- [Transport runs](https://support.visualcare.com.au/scheduling/transport-runs.md): How to schedule and manage community bus runs and transport with multiple pick-up and drop-off destinations
- [Unallocated shifts](https://support.visualcare.com.au/scheduling/unallocated-shifts.md): How to find and manage shifts that don't have a worker assigned
- [Vehicle rostering](https://support.visualcare.com.au/scheduling/vehicle-rostering.md): How to set up vehicles and assign them to client roster shifts
- [Worker select button](https://support.visualcare.com.au/scheduling/worker-select-button.md): How to use the worker select button to filter and find the right worker for a shift
- [All timesheets](https://support.visualcare.com.au/timesheets/all-timesheets.md): View every worker's timesheet entries in a single list
- [Editing timesheets](https://support.visualcare.com.au/timesheets/editing-timesheets.md): Step-by-step guide to editing confirmed timesheet entries including times, rates and variations
- [Timesheets and service confirmation](https://support.visualcare.com.au/timesheets/index.md): Confirm timesheets, approve variations, and manage the vWorker app
- [Location shifts](https://support.visualcare.com.au/timesheets/location-shifts.md): View timesheets generated from the location roster, which follow a separate confirmation process from client roster timesheets
- [Manual confirmation](https://support.visualcare.com.au/timesheets/manual-confirmation.md): Step-by-step guide to manually confirming timesheets when workers haven't used the Vworker app
- [Payroll settings](https://support.visualcare.com.au/timesheets/payroll-settings.md): Configure payroll cycles, kilometre rates, NDIS and CHSP export settings, and charge codes
- [Travel time and kilometres](https://support.visualcare.com.au/timesheets/travel-time-and-kilometres.md): How Visualcare captures and manages transport kilometres and between-visit kilometres
- [Travel time confirmation](https://support.visualcare.com.au/timesheets/travel-time-confirmation.md): Step-by-step guide to confirming travel time and kilometre entries for payroll
- [Roster time settings](https://support.visualcare.com.au/timesheets/travel-time-default-settings.md): Configure default settings for shift timing, late shift thresholds, and related roster behaviours
- [Variation approval](https://support.visualcare.com.au/timesheets/variation-approval.md): How to review and approve individual timesheet variations when actual shift times differ from the roster
- [Bulk variation approval](https://support.visualcare.com.au/timesheets/variation-approval-bulk.md): How to approve or reject multiple timesheet variations at once
- [View by worker](https://support.visualcare.com.au/timesheets/view-by-worker.md): View timesheets grouped by worker with confirmation status indicators
- [Vworker: Access for workers](https://support.visualcare.com.au/timesheets/vworker-access.md): Step-by-step guide to setting up and sending Vworker app login details to workers
- [Vworker: Clocking in and out](https://support.visualcare.com.au/timesheets/vworker-clocking-in-and-out.md): How the Vworker app handles shift start, completion, and offline mode for your workers
- [Vworker: Location roster shifts](https://support.visualcare.com.au/timesheets/vworker-location-roster-shifts.md): How workers view and manage location roster shifts in the Vworker app
- [Vworker: Logging in](https://support.visualcare.com.au/timesheets/vworker-logging-in.md): Step-by-step guide for workers to download, log in and configure the Vworker app
- [Vworker: Menu overview](https://support.visualcare.com.au/timesheets/vworker-menu.md): Overview of all features available in the Vworker app menu
- [Vworker: Progress notes](https://support.visualcare.com.au/timesheets/vworker-progress-notes.md): How workers add notes, photos, view client information and manage shift documentation in the Vworker app
- [Agreement and service troubleshooting](https://support.visualcare.com.au/troubleshooting/agreement-and-service-issues.md): Common issues when managing client agreements and services in Visualcare
- [CHSP migration tool errors](https://support.visualcare.com.au/troubleshooting/chsp-migration-errors.md): Common errors in the CHSP Migration Tool and how to fix them
- [Data and CSV errors](https://support.visualcare.com.au/troubleshooting/data-and-csv-errors.md): Common errors when importing or exporting CSV files and data in Visualcare, and how to fix them
- [DEX reporting troubleshooting](https://support.visualcare.com.au/troubleshooting/dex-errors.md): Common Data Exchange (DEX) reporting errors and how to resolve them in Visualcare
- [General troubleshooting](https://support.visualcare.com.au/troubleshooting/general.md): Common Visualcare errors and fixes that apply across multiple areas
- [Troubleshooting](https://support.visualcare.com.au/troubleshooting/index.md): Common issues and solutions for rostering, timesheets, integrations, and more
- [Integration troubleshooting](https://support.visualcare.com.au/troubleshooting/integration-issues.md): Common issues and fixes for Xero, KeyPay, and other integration exports
- [KeyPay export troubleshooting](https://support.visualcare.com.au/troubleshooting/keypay-export-errors.md): Common KeyPay export errors and how to resolve them in Visualcare
- [Login and access troubleshooting](https://support.visualcare.com.au/troubleshooting/login-and-access.md): Common login and access issues in Visualcare and how to resolve them
- [MYOB export troubleshooting](https://support.visualcare.com.au/troubleshooting/myob-export-errors.md): Common MYOB export errors and how to resolve them in Visualcare
- [Rostering troubleshooting](https://support.visualcare.com.au/troubleshooting/rostering-issues.md): Common rostering issues and how to resolve them in Visualcare
- [SAH claiming errors](https://support.visualcare.com.au/troubleshooting/sah-claiming-errors.md): Common Support at Home claiming errors in PRODA and Visualcare, and how to resolve them
- [Timesheet troubleshooting](https://support.visualcare.com.au/troubleshooting/timesheet-issues.md): Common timesheet issues and how to resolve them in Visualcare
- [Vworker app troubleshooting](https://support.visualcare.com.au/troubleshooting/vworker-app-issues.md): Common Vworker mobile app issues and how to resolve them in Visualcare
- [Vworker troubleshooting](https://support.visualcare.com.au/troubleshooting/vworker-issues.md): Common vWorker app issues and how to resolve them in Visualcare
- [Xero export troubleshooting](https://support.visualcare.com.au/troubleshooting/xero-export-errors.md): Common Xero export errors and how to resolve them in Visualcare
- [Adding skills](https://support.visualcare.com.au/worker-management/adding-skills.md): How to add and manage skills on a worker profile in Visualcare
- [Budget hours](https://support.visualcare.com.au/worker-management/budget-hours.md): Set daily budget hours on a worker profile to prevent over-rostering in Visualcare
- [Worker compliance configuration](https://support.visualcare.com.au/worker-management/compliance-configuration.md): Understand how compliance items flow from Maintenance settings to worker profiles in Visualcare
- [Compliance workflows and settings](https://support.visualcare.com.au/worker-management/compliance-workflows-and-settings.md): Configure worker compliance items, roles, skills, and training items in Visualcare Maintenance
- [Contractor setup](https://support.visualcare.com.au/worker-management/contractor-setup.md): Set up contractors in Visualcare, configure pay rates, and export contractor data to Xero
- [Creating a worker profile](https://support.visualcare.com.au/worker-management/creating-a-worker-profile.md): How to add a new worker to Visualcare and populate their profile with personal and employment details
- [Engagement details](https://support.visualcare.com.au/worker-management/engagement-details.md): Manage worker engagement details including award information and pay rate overrides in Visualcare
- [Worker management](https://support.visualcare.com.au/worker-management/index.md): Manage worker profiles, availability, skills, compliance, and communication
- [Leave requests](https://support.visualcare.com.au/worker-management/leave-requests.md): Review, approve, and manage worker leave requests in Visualcare
- [Managing availability](https://support.visualcare.com.au/worker-management/managing-availability.md): Set and manage worker availability patterns in Visualcare
- [Managing training items](https://support.visualcare.com.au/worker-management/managing-training-items.md): Track and manage worker training and qualifications on their profile in Visualcare
- [Managing worker compliance](https://support.visualcare.com.au/worker-management/managing-worker-compliance.md): Track and manage compliance items on a worker profile in Visualcare
- [Messaging](https://support.visualcare.com.au/worker-management/messaging.md): Send and manage messages to workers through the Visualcare messaging module
- [Notes and document storage](https://support.visualcare.com.au/worker-management/notes-and-document-storage.md): Add notes, tasks, and documents to a worker profile in Visualcare
- [Offboarding a worker](https://support.visualcare.com.au/worker-management/offboarding.md): How to offboard a worker and remove them from active rostering in Visualcare
- [Pay rates](https://support.visualcare.com.au/worker-management/pay-rates.md): Configure bank details, pay rate levels, and financial information on a worker profile in Visualcare
- [vOnboard and Vworker access](https://support.visualcare.com.au/worker-management/vonboard-and-vworker-access.md): How to set up worker access to the vOnboard portal and Vworker mobile app