> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Integration settings: SAH and NDIS

> Configure your organisation's funding types, government IDs, and accounting software settings

This article covers the key configuration settings that connect Visualcare to government funding schemes (NDIS, Support at Home, CHSP) and your accounting software.

## Custom layout settings

Custom layout settings control which funding types and features are visible across vCore for all users. Navigate to **Settings** → **Custom Layout**.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137592-0.png?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=34d98ec58c3a902a99ab5593aca484d2" alt="Custom layout settings" width="1894" height="938" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137592-0.png" />

### Funding types

Select which funding types you want to display in vCore:

* **NDIS**
* **CHSP/HACC**
* **HCP** (now transitioning to Support at Home)

Click **Save** after making your selections. Fields and functionality throughout vCore will show or hide based on these selections.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137592-1.png?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=d2835dc403d54ccdd8f9b9a8bdd86895" alt="Funding type selection" width="798" height="576" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137592-1.png" />

### Accounting software

Select your accounting software from the drop-down. This determines what appears on the data export page when exporting invoices and timesheets.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137592-2.png?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=0bc2520e9ed68188bf2c3fb6d427981a" alt="Accounting software selection" width="1710" height="753" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137592-2.png" />

## Company information and government IDs

Your organisation's government identifiers are set under **Settings** → **Company Info**. These link directly to the claiming functionality for different funding sources.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137623-0.png?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=44370a09f61f94e60e12620ea2fe7771" alt="Company information settings" width="1897" height="909" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137623-0.png" />

Under this section, add or edit your company information including:

* Business address
* ABN
* Phone number
* Company logo
* Time zone

Click **Save** after making changes.

### Government ID fields

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137624-1.png?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=c0597c9b42865e1822a6d5c6230ba361" alt="Government ID fields" width="525" height="465" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137624-1.png" />

| Field                    | Description                                                                                                                                                                                                                                                          |
| ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **NDIS Organisation ID** | Your NDIS registration number. This is included in the NDIS claim file                                                                                                                                                                                               |
| **HCP NAPS ID**          | Your organisation's National Approved Provider System (NAPS) identification number. If you have more than one NAPS ID, enter additional IDs under **Maintenance** → **Areas** and ensure the correct area is selected on each client profile                         |
| **HACC Agency ID**       | Required for HACC/SCP services to export correctly. If you have multiple agency IDs, set them up under **Maintenance** → **Areas**. Ensure the correct time zone is also set, as HACC categories and fields differ between VIC (Melbourne) and WA (Perth) time zones |

## General settings related to operations

Several settings in **Settings** → **General** affect operational features across vCore.

### Task email notifications

To have all vCore users receive an email when a task is assigned to them, tick **Email user when a task assigned** and click **Save**.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137522-0.jpeg?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=bdbfbf8d510c169b303e4e357e696b68" alt="Task email settings" width="1913" height="856" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137522-0.jpeg" />

### Incident and SIRS notifications

To notify specific employees by email when an incident report is submitted, add their email address under the incident section and tick **Email on incident submit**. Use a semicolon (;) to separate multiple email addresses.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137524-1.jpeg?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=8b016407035695bf31dee1c4e0e669f9" alt="Incident email settings" width="1913" height="856" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137524-1.jpeg" />

For Serious Incident Response Scheme (SIRS) notifications, add the email address and tick **Email on SIRS submit**.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137525-2.jpeg?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=a875531d05eafda13b3224eac16af4af" alt="SIRS email settings" width="1913" height="856" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137525-2.jpeg" />

### Compliance settings

To automatically add compliance items to new worker profiles, tick **Add compliance to new worker profile automatically**.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137527-3.jpeg?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=25d0d1a524f66583edf760c875b343ea" alt="Compliance auto-add setting" width="1913" height="856" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137527-3.jpeg" />

To set which date the worker compliance KPI tile on the vCore home page uses, select **Alert Date** or **Expiry Date** from the drop-down.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137529-4.jpeg?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=2647b7e39c98f5d67adf7698d605d468" alt="Compliance KPI date setting" width="1908" height="856" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137529-4.jpeg" />

### Document category requirement

To require users to select a document category when uploading documents, set **User Must Select Document Category When Upload** to **Yes**.

<img src="https://mintcdn.com/visualcare/CjNVHSFUZyL39ydC/images/operations/integration-settings-sah-and-ndis/image-1761890137530-5.jpeg?fit=max&auto=format&n=CjNVHSFUZyL39ydC&q=85&s=0482702320988c01ff8c3142356f83cb" alt="Document category setting" width="1908" height="856" data-path="images/operations/integration-settings-sah-and-ndis/image-1761890137530-5.jpeg" />

## Running into issues?

See [General troubleshooting](/troubleshooting/general) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Service management" icon="wrench" href="/operations/service-management">
    Set up and manage services, charge rates, and pay rates
  </Card>

  <Card title="Import CSV" icon="file-import" href="/operations/import-csv">
    Import records in bulk using CSV files
  </Card>

  <Card title="Editing drop-down lists" icon="list" href="/operations/editing-drop-down-lists">
    Manage areas, payers, and other configuration lists
  </Card>
</CardGroup>
