> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# SAH third party and associated providers

Under Support at Home (SAH), only the participant's registered provider claims from Services Australia. Services can still be delivered by someone else: a third party or associated provider engaged by the registered provider.

How you set this up in Visualcare depends on which side of that arrangement your organisation is on.

| Your role | Who claims from Services Australia | How you bill in Visualcare |
| - | - | - |
| **You are the associated provider** delivering services for another registered provider | The participant's registered provider | Export services through the **Data Export** screen and invoice the registered provider |
| **You are the registered provider** and a third party or associated provider delivers some services | Your organisation | Claim through the SAH claiming workflow as normal |

## Scenario 1: you are the associated provider

In this scenario another organisation is the participant's registered provider and has engaged you to deliver services. They claim from Services Australia, not you. Your job in Visualcare is to roster and record the services, then invoice the registered provider.

Because you aren't claiming, these services shouldn't touch the SAH claiming workflow at all.

<Warning>
  Don't link the participant to the Services Australia API, and don't link these services to an SAH service code. If you do, the services will flow through to your SAH claiming screen and could be claimed in error.
</Warning>

<Steps>
  <Step title="Create the client profile">
    Create the participant's client profile as normal. Leave the Support at Home tab unlinked: don't click **+Link Participant**.
  </Step>

  <Step title="Set up services without an SAH code">
    In **Maintenance → Services**, make sure the services you deliver as an associated provider have no SAH service code in the SAH code field.

    If your organisation is also a registered provider for other SAH participants, create separate services for your associated provider work (for example, "Personal Care (Associated Provider)") rather than reusing your SAH-coded services.
  </Step>

  <Step title="Create the agreement">
    Create a standard / non-SAH\*\* \*\*agreement for the participant, with the registered provider set as the payer, using the rates agreed with the registered provider.
  </Step>

  <Step title="Roster and deliver services">
    Roster shifts and approve timesheets as you would for any other client.
  </Step>

  <Step title="Export for invoicing">
    Go to **Finance → Data Export**, filter to payer, select the services and export them to your accounting software to invoice the registered provider.
  </Step>
</Steps>

## Scenario 2: you claim, but a third party delivers the service

In this scenario your organisation is the registered provider and claims through the SAH claiming workflow, but some services are delivered by a third party or associated provider (for example, an allied health practice or another care provider).

The participant stays linked to the API and the services stay linked to their SAH service codes, so everything flows through to the SAH claiming screen as normal. The extra step is setting up the third party so their name, rather than one of your workers, displays against those services on the participant's monthly statement.

<Steps>
  <Step title="Create a worker profile for the third party">
    Create a new worker profile using the third party's business name (for example, "Northside Physiotherapy"), so the name reads clearly on the statement.
  </Step>

  <Step title="Set the worker type">
    On the worker profile, go to the **Finance tab** and set **Worker Type** to Supplier or Service Provider. Click Save.
  </Step>

  <Step title="Record the services">
    Roster a shift against the third party worker profile / enter the service as an expense using the third party's invoice. See [SAH expenses](/client-management/sah-expenses) for entering third party services as expenses.
  </Step>

  <Step title="Claim as normal">
    The services flow through to the **SAH claiming** screen. Claim them through the usual [SAH claiming workflow](/finance/billing-to-sah).
  </Step>
</Steps>

<Note>
  On the participant's [monthly statement](/client-management/sah-monthly-statements), services recorded against a Supplier or Service Provider worker display the third party's name, so the participant can see who delivered each service.
</Note>

## Frequently asked questions

<Accordion title="We're a registered provider and an associated provider for different participants. Can we use the same services for both?">
  No. Services linked to an SAH service code flow through to your SAH claiming screen. Keep a separate set of services, with no SAH code, for work you deliver as an associated provider.
</Accordion>

## Related articles

<CardGroup cols={2}>
  <Card title="SAH participant profile" icon="user" href="/client-management/sah-client-profile">
    Link participants to the Services Australia API
  </Card>

  <Card title="SAH expenses" icon="receipt" href="/client-management/sah-expenses">
    Enter third party services as expenses
  </Card>

  <Card title="SAH monthly statements" icon="file-invoice" href="/client-management/sah-monthly-statements">
    Generate and review participant statements
  </Card>

  <Card title="Billing to SAH" icon="dollar-sign" href="/finance/billing-to-sah">
    Submit claims and reconcile payments with Services Australia
  </Card>
</CardGroup>