> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Award interpretation

> How award details and pay rate levels affect worker selection and shift costs during rostering

When you assign a worker to a shift, Visualcare uses the worker's award details and pay rate level to calculate the correct pay rate. Understanding how this works helps you make informed rostering decisions.

## How pay rates are determined during rostering

When a worker is assigned to a shift, the system looks at three factors:

1. The worker's **award** (set in their profile under **Engagement Details**)
2. The worker's **pay rate level** (set under the **Finance** tab)
3. The **service code** on the shift

These three factors determine the pay rate that automatically pulls through to the roster.

If a worker earns a different rate for certain services, this is handled through **pay rate overrides** on the worker profile. For example, a worker on pay rate level one might jump to level two for specific services. When rostered for that service, the override applies automatically.

<Tip>For full details on configuring award details, pay rate overrides, and award interpreter settings, see [Award interpretation and pay rules](/finance/award-interpretation-and-pay-rules).</Tip>

## Running into issues?

See [Scheduling troubleshooting](/troubleshooting/rostering-issues) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="Award interpretation and pay rules" icon="scale-balanced" href="/finance/award-interpretation-and-pay-rules">
    Full setup guide for awards, overrides, and interpreter settings
  </Card>

  <Card title="Worker select button" icon="user-check" href="/scheduling/worker-select-button">
    Use the select button to filter and find the right worker
  </Card>

  <Card title="Creating new shifts" icon="calendar-plus" href="/scheduling/creating-new-shifts">
    Set up a client roster and create individual shifts
  </Card>
</CardGroup>