> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual confirmation

> Step-by-step guide to manually confirming timesheets when workers haven't used the Vworker app

When a worker hasn't started and completed a shift through the Vworker app, you need to manually confirm their timesheet. This moves roster items from the unconfirmed section into confirmed timesheets, ready for payroll processing.

## Instructions

<Steps>
  <Step title="Open the worker's timesheets">
    Go to **Timesheets** → **Timesheets**, find the worker, and click **Edit** to open their timesheet view.

    The screen is split into two sections:

    * **Top section** - roster items that haven't been confirmed yet
    * **Bottom section** - confirmed timesheet items
  </Step>

  <Step title="Select the items to confirm">
    In the top section, tick the checkbox next to each roster item you want to confirm. You can select one or multiple items at once.

    <img src="https://mintcdn.com/visualcare/n-CsUlsK0LperCel/images/timesheets/manual-confirmation/image-1761890140730-1.png?fit=max&auto=format&n=n-CsUlsK0LperCel&q=85&s=f9cfbd453280f4f921f4f8cc00fd6100" alt="Worker timesheet view showing unconfirmed items in the top section and confirmed items below" width="888" height="397" data-path="images/timesheets/manual-confirmation/image-1761890140730-1.png" />
  </Step>

  <Step title="Send to timesheets">
    Click **Send to timesheets**. The selected items move from the top section to the bottom section as confirmed timesheet entries.
  </Step>

  <Step title="Review and save">
    Review the newly confirmed entries in the bottom section. You can edit the service, start and end times, charge rate, and pay rate if needed. Click **Save Changes** to finalise.
  </Step>
</Steps>

<Note>You only need to manually confirm timesheets when a worker has not started and completed a shift in the Vworker app. Shifts completed through the app are automatically confirmed.</Note>

## Running into issues?

See [Timesheet troubleshooting](/troubleshooting/timesheet-issues) for common errors and fixes.

## Related articles

<CardGroup cols={2}>
  <Card title="View by worker" icon="user" href="/timesheets/view-by-worker">
    View timesheets grouped by worker with confirmation status
  </Card>

  <Card title="Editing timesheets" icon="pen-to-square" href="/timesheets/editing-timesheets">
    Edit confirmed timesheet entries including times, rates and variations
  </Card>

  <Card title="Vworker: Clocking in and out" icon="play" href="/timesheets/vworker-clocking-in-and-out">
    How workers start and complete shifts through the Vworker app
  </Card>

  <Card title="Vworker: Access for workers" icon="mobile" href="/timesheets/vworker-access">
    Set up worker access to the Vworker app
  </Card>
</CardGroup>