> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and solutions for rostering, timesheets, integrations, and more

# Troubleshooting

Find solutions to common issues across Visualcare.

<CardGroup cols={2}>
  <Card title="General troubleshooting" icon="circle-question" href="/troubleshooting/general">
    Common issues and how to resolve them
  </Card>

  <Card title="Login and access issues" icon="right-to-bracket" href="/troubleshooting/login-and-access">
    Fix login errors, missing permissions, and access from outside Australia
  </Card>

  <Card title="Rostering issues" icon="calendar-xmark" href="/troubleshooting/rostering-issues">
    Troubleshoot rostering problems
  </Card>

  <Card title="Timesheet issues" icon="clock" href="/troubleshooting/timesheet-issues">
    Troubleshoot timesheet problems
  </Card>

  <Card title="Agreement and service issues" icon="file-signature" href="/troubleshooting/agreement-and-service-issues">
    Fix common issues with client agreements and services
  </Card>

  <Card title="vWorker app issues" icon="mobile-screen" href="/troubleshooting/vworker-app-issues">
    Troubleshoot vWorker mobile app problems
  </Card>

  <Card title="Data and CSV errors" icon="file-csv" href="/troubleshooting/data-and-csv-errors">
    Fix errors when importing or exporting CSV files and data
  </Card>

  <Card title="DEX reporting errors" icon="chart-column" href="/troubleshooting/dex-errors">
    Resolve Data Exchange (DEX) reporting errors
  </Card>

  <Card title="SAH claiming errors" icon="hand-holding-medical" href="/troubleshooting/sah-claiming-errors">
    Resolve Support at Home claiming errors in PRODA and Visualcare
  </Card>

  <Card title="Integration issues" icon="plug-circle-xmark" href="/troubleshooting/integration-issues">
    Troubleshoot integration and data sync problems
  </Card>

  <Card title="Xero export errors" icon="wrench" href="/troubleshooting/xero-export-errors">
    Fix Xero invoicing, payroll, and kilometre export errors
  </Card>

  <Card title="MYOB export errors" icon="wrench" href="/troubleshooting/myob-export-errors">
    Fix MYOB invoicing and job export errors
  </Card>

  <Card title="KeyPay export errors" icon="wrench" href="/troubleshooting/keypay-export-errors">
    Fix KeyPay timesheet, kilometre, and location export errors
  </Card>
</CardGroup>