> ## Documentation Index
> Fetch the complete documentation index at: https://support.visualcare.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Notes and document storage

> Add notes, tasks, and documents to a worker profile in Visualcare

Worker profiles include dedicated tabs for notes (including tasks) and document storage. These help you keep important records, communications, and files attached to the right worker.

## Notes and tasks

Open the worker's profile and navigate to the **Notes** tab. This tab lists all notes and tasks assigned to the worker.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890140883-0.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=e28c94bea3cf1add22a0c778cda1651b" alt="Worker notes tab" width="880" height="111" data-path="images/worker-management/notes-and-document-storage/image-1761890140883-0.png" />

### Filtering notes

Use the filters at the top to narrow the list. You also have the option to:

* Click the filter icon on any column header to filter by that column

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890140883-1.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=4c5922bd9fe05397e94a3090017cb44b" alt="Column header filter icon" width="481" height="178" data-path="images/worker-management/notes-and-document-storage/image-1761890140883-1.png" />

* Type directly in the filter field for a manual search

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890140883-2.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=37786baf664515645e46a6006649d790" alt="Manual filter entry" width="607" height="178" data-path="images/worker-management/notes-and-document-storage/image-1761890140883-2.png" />

Export the data to Excel by clicking the **Excel** icon in the top right corner.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890140884-3.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=2225f62a962ac62d9d5d28e83e8443a9" alt="Export to Excel" width="273" height="99" data-path="images/worker-management/notes-and-document-storage/image-1761890140884-3.png" />

### Creating a note or task

Click **New Note/Task** to create a new entry.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890140884-4.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=cfdd6e058dcc01483ecc1e153308ee1b" alt="New note or task form" width="265" height="394" data-path="images/worker-management/notes-and-document-storage/image-1761890140884-4.png" />

A note becomes a task when a person is assigned to it. If only a priority and category are assigned, it remains as a note. Once it becomes a task, it appears in the task list on the home page.

<Tip>Use tasks for items that need follow-up or action by a specific person. Use notes for general record-keeping that doesn't need assignment.</Tip>

### Editing a note or task

Double-click on a note to open and edit it.

## Documents

Open the worker's profile and navigate to the **Documents** tab to manage file storage.

### Uploading a document

Click **Select File** to choose a file, then click **Upload** to attach it to the worker's profile.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890141012-0.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=9df4b6e24ba901108d3400d563d12f68" alt="Document upload" width="885" height="184" data-path="images/worker-management/notes-and-document-storage/image-1761890141012-0.png" />

### Managing documents

Click **Manage** on a document to open its profile, where you assign a category and lock the file to prevent deletion.

<img src="https://mintcdn.com/visualcare/wk90YguuoYDvLNCl/images/worker-management/notes-and-document-storage/image-1761890141012-1.png?fit=max&auto=format&n=wk90YguuoYDvLNCl&q=85&s=8e168a9975ee0082207ae3b66f3fe439" alt="Document management options" width="302" height="355" data-path="images/worker-management/notes-and-document-storage/image-1761890141012-1.png" />

| Action                    | Description                                                                                      |
| ------------------------- | ------------------------------------------------------------------------------------------------ |
| **Manage**                | Open the document profile to assign a category and lock or unlock the file                       |
| **Download**              | Download a copy of the file to your downloads folder                                             |
| **Delete**                | Delete the file (only available if the file is not locked)                                       |
| **Visibility to Workers** | Mark the document as visible or invisible to workers in the mobile app and the onboarding portal |

<Warning>Locking a document prevents it from being deleted. Use this for important records that should not be accidentally removed.</Warning>

### Making a document visible to all workers in Vworker

Documents uploaded to a worker's profile are only visible to that worker. To share a document with all workers through the Vworker app, upload it through **Maintenance** instead.

<Steps>
  <Step title="Go to Maintenance → Documents">
    Navigate to **Maintenance** → **Documents** and upload the file.
  </Step>

  <Step title="Open the document's settings">
    Click **Manage** on the uploaded file.
  </Step>

  <Step title="Set visibility">
    Under **Visibility to Worker**, change the setting to **Visible**.
  </Step>

  <Step title="Save">
    Click **Save**. The document now appears in the Vworker app for all workers.
  </Step>
</Steps>

## Running into issues?

See [Worker management troubleshooting](/troubleshooting/general) for common errors and fixes.

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