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Visualcare is a web application accessed through your browser. There are two ways to log in: standard login with a username and password, or Single Sign-On (SSO) through Microsoft. The login URL is https://app.visualcare.com.au. This is the correct address for all providers.
If app.visualcare.com.au returns a 403 Forbidden error, the URL is not broken. Visualcare blocks connections from IP addresses outside Australia, and a 403 is how that block appears in your browser. Connect to an Australian VPN, then reload. See Access denied (403) for the full fix.

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Standard login

  1. Open your browser and go to app.visualcare.com.au
  2. Enter your username and password
You’re taken to the vCore home page after signing in.

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SSO login

If your organisation uses Microsoft Single Sign-On:
  1. Open your browser and go to app.visualcare.com.au
  2. Click the SSO Login option
  3. Sign in with your Microsoft credentials
SSO needs to be enabled for your organisation before this option works. If you’re unsure whether SSO is set up, check with your administrator.

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First-time login

When your administrator creates your account, you receive an email with a link to set your password:
  1. Open the email and follow the set password link
  2. Choose a password and save it
  3. Return to app.visualcare.com.au and log in with your username and new password
If the link has expired or you didn’t receive the email, your administrator can resend it from your user account.

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Session timeout

vCore sessions automatically expire after 24 hours of continuous login. When this happens, you’re returned to the login page and need to sign in again.

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Browser and network requirements

Visualcare works in modern browsers with cookies enabled, including Chrome, Microsoft Edge, Firefox, and Safari. Visualcare is only reachable from Australian IP addresses. If you’re connecting from overseas, connect to an Australian VPN before opening the login page, or you’ll see a 403 Forbidden response - see Access denied (403).

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Running into issues?

See Login and access troubleshooting for fixes to common login problems, including SSO loops and 403 errors.

Resetting your password

Get back into your account with an administrator password reset

User group security

Configure permissions for user groups

User access control

Restrict record visibility to specific user groups

Login and access troubleshooting

Resolve login errors, permission issues, and access problems