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If you’ve forgotten your password, an administrator at your organisation can send you a password reset link. There is no reset password button on the login page — the reset link from your administrator is the only way to reset a password.

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Administrator password reset

If a user has forgotten their password or is locked out, an administrator resets it for them:
  1. Go to Users in vCore
  2. Find and select the user account
  3. Use the Reset Password option to send the user a password reset link
The user receives the link by email and follows it to set a new password.
The password reset link is valid for 20 minutes. If it expires before the user sets a new password, the administrator can send a new one. If the email doesn’t arrive within a few minutes, check the spam or junk folder.

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SSO users

If your organisation uses Microsoft Single Sign-On (SSO), password resets are handled through your Microsoft account, not Visualcare. Your Microsoft credentials are what Visualcare uses to authenticate you when SSO is active.

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Running into issues?

See Login and access troubleshooting for fixes to common login and access problems.

Logging in

How to log in to Visualcare

User group security

Configure permissions for user groups

User access control

Restrict record visibility to specific user groups

Login and access troubleshooting

Resolve login errors, permission issues, and access problems