Random logouts when switching applications
Users sometimes report being logged out unexpectedly when switching between browser tabs or applications. Common causes include:SSO (Single Sign-On) login loop
If you use Microsoft SSO and get stuck in a login loop:1
Disable SSO temporarily
An administrator opens the user’s profile in User Group Security settings and disables SSO for that user.
2
Sign in manually
The user signs in with their standard username and password.
3
Re-enable SSO
Once the user has signed in successfully, the administrator re-enables SSO for the user.
Incorrect username or password
If you cannot log in with your credentials:- Check for extra spaces in the username field, especially on mobile
- Ask your administrator to reset your password
Account locked or suspended
If your account has been suspended, you will not be able to log in. Contact your organisation’s Visualcare administrator to check your account status. See Suspending and deleting users for how administrators manage this. There is also a prevent login checkbox on each user account. If this has been ticked, the user cannot log in until your organisation’s Visualcare account administrator unticks it on the user’s account.Related articles
Logging in
How to log in to Visualcare
Resetting password
How to reset your Visualcare password
User group security
Configure user group permissions