Troubleshooting
Find solutions to common issues across Visualcare.General troubleshooting
Common issues and how to resolve them
Login and access issues
Fix login errors, missing permissions, and access from outside Australia
Rostering issues
Troubleshoot rostering problems
Timesheet issues
Troubleshoot timesheet problems
Agreement and service issues
Fix common issues with client agreements and services
vWorker app issues
Troubleshoot vWorker mobile app problems
Data and CSV errors
Fix errors when importing or exporting CSV files and data
DEX reporting errors
Resolve Data Exchange (DEX) reporting errors
SAH claiming errors
Resolve Support at Home claiming errors in PRODA and Visualcare
Integration issues
Troubleshoot integration and data sync problems
Xero export errors
Fix Xero invoicing, payroll, and kilometre export errors
MYOB export errors
Fix MYOB invoicing and job export errors
KeyPay export errors
Fix KeyPay timesheet, kilometre, and location export errors