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The conflicts KPI alerts you to any shifts that clash with another shift, worker leave, or availability. This helps you catch scheduling issues before they cause problems.

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Viewing conflicts

The conflicts KPI on the home page dashboard shows the number of conflicts in your rosters for the next seven days. Conflicts KPI on dashboard Click the KPI tile to review the full list of conflicting shifts. Conflicts detail view

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Types of conflicts

Conflicts occur when:
  • A worker is rostered on two shifts at the same time
  • A shift overlaps with a worker’s leave
  • A shift is scheduled during a time the worker is unavailable

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Resolving conflicts

To resolve a conflict:
  1. Click the conflicts KPI to view the list
  2. Identify the conflicting shifts
  3. Open the relevant client roster to edit or move the shift
  4. Alternatively, use the Timeline views to drag and drop shifts to a different worker

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Conflict settings

You can adjust how the system handles back-to-back shifts in Settings → Rostering → Display → Conflict Type:
  • Default - highlights all conflicts, including where one shift’s end time overlaps the next shift’s start time
  • Ignore back to back shifts - ignores conflicts where shifts are rostered back to back (for example, one shift ending at 10:00am and the next starting at 10:00am)
In the timeline views, conflicting shifts are highlighted yellow. Click on them to see the conflict details.

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Running into issues?

See Scheduling troubleshooting for common errors and fixes.

Unallocated shifts

Find and manage shifts without assigned workers

Timeline views

View and manage rosters across workers and clients

Editing shifts

Edit one-off shifts, series, and manage leave

Rostering configuration

Configure conflict type and other rostering settings