vWorker: Settings

The Mobile App settings in vCore control how the vWorker app behaves for all workers in your organisation. This includes what workers can do when starting and completing shifts, what they must record, and how the app handles security and location. Settings changed here apply to every worker using vWorker. Some settings can be overridden at the client or worker level, and these are called out below.

Finding the settings

Go to Settings → Mobile App
Under the vWorker column, click a section to expand it
Update the settings as needed
Click Save

Workers may need to log out of vWorker and log back in, or close and reopen the app, before some changes take effect.

General

Setting	What it does
Prevent User taking Screenshot	When set to Yes, workers can’t take screenshots in the app. When set to No, screenshots are allowed, and Visualcare emails the address in Settings → Company Info → Email each time a worker takes one.
Travel Note	Controls whether the travel note field is visible to workers when they complete a shift.
Verify password every time the app returns from background	Workers must enter their password if screen locks
Edit Profile Picture	When set to Yes, workers can edit their own profile picture that is displayed. When set to No, this is fully controlled by the admin users.
Worker name format	Control how much of the workers name is displayed.
Show buttons, fields, information	Control what is shown in areas throughout the app for the worker.

If the travel note is required in the Shift section but hidden in the General section, workers on Android can’t complete their shifts. Make sure the field is visible whenever it’s required.

Shift

Setting	What it does
Require GPS permission	When set to Yes, workers are prompted to turn on location services when they sign in to vWorker.
GPS requirement for shift completion	Controls whether workers need location services turned on to complete a shift. If a worker can’t use location services, update this setting rather than leaving them unable to finish shifts.
Travel note requirement	Controls whether workers must enter a travel note to complete a shift.
Require Client signature	Sets the default for whether workers need a client signature to complete a shift.
Back-to-back shift options	Controls how back-to-back location roster shifts are handled, including whether they carry over correctly to timesheets.
Create tasks from shift notes	Travel notes or completion notes entered in vWorker can automatically create a task in vCore.
Show actual Start/Finish Time	When the worker clocks in, the Actual start time will show in brackets underneath the rostered start/finish times.
Show KM between shifts when completing a shift	By default, KM during the shift is always shown for the worker. This is an extra field to allow a worker to put in KM’s travelled between shifts
Show “Any signs of deterioration” when completing a shift	This will display a toggle for the worker at the end of a shift. If it is toggled to Yes, the client’s Case Manager will get an email alert. If no Case Manager, the company settings email recieves the notification.
Show all other worker(s) for multi-workers/location shift	Will display any other workers rostered on to the same location and option to show any on the whole day or only for that workers shift time.
Require workers to enter a note when completing shift	Ensures the worker must enter a completion note at the end of the shift, app will not clock out unless there is one.
Variation/Travel notes to create a task	If a worker enters either of these through the mobile app, a task is created for the Case Manager.
Note/Photo visibility when workers submit	Control who can see the notes or photos. Worker would be any worker who works with the client, and client’s would be anyone who has access to vAboutMe. Invisible means only office staff can see the notes and photos.
Shift Report Selection Prompt (Allow worker to choose which shift for filling completion form)	Relevant for back to back shifts- if allowed, worker can choose which shift to fill out the completion form on.
Require workers to enter ‘KM travelled during shift’ and ‘Travel notes’ when completing shift	Ensures worker has to fill these fields out before clocking out of the shift.
Back to back location shifts (client timesheet confirmed if shift is within worker start/finish time)	Worker only needs to clock in at the beginning of shift and end to confirm multiple back to back shifts in location. Disable requires worker to clock in and out of each portion of the back to back shifts.

A client’s own Require signature setting overrides the default set here. If workers are asked for a signature when the default is set to not required, open the client profile and set Require signature to Default.

Home

Setting	What it does
Rostering	Controls whether workers can add or edit shifts from the app.
Number of days displayed	Will show the worker their shifts for the next xx amount of days.
Distance and Travel time	Additional option for the worker to view distance (km’s) and Travel time (minutes) between their shifts in one day.

Workers can only add or edit shifts if their Worker Type is set to Contractor or Service Provider on the Finance tab of their profile. See Enabling adhoc shifts for the full setup.

Other vWorker settings

Setting	What it does
Require login each time	When turned on, workers must log in every time they open the app. When turned off, workers stay logged in until they log out.
Prompt to cancel incomplete form	When ticked, workers see a prompt to cancel any incomplete forms and can still start their shift. When unticked, workers must complete open forms before they can start a shift.
Adhoc shifts	Allows workers to create unscheduled shifts in the app.
Prevent workers submitting leave requests and updating availability on the vWorker app and the onboarding portal when there are shifts assigned in the next	1, 2, 4 & 6 week options. E.g. If worker has shifts assigned in the next 2 weeks, and setting set for “2 weeks”, the worker will not be able to change their availability and a note will appear advising to contact the office. If no shifts assigned to the worker, worker can update availability in the app and onboarding portal. This applies to both entering leave and updating availability. “No Limitations” means worker can enter leave/update availability even if they have a shift the next day.
Advanced Incident	Toggle this to turn on the ability to have up to three separate Incident forms: Client Incident, Worker Incident and Location Incident

Settings managed outside Mobile App

Some things workers see in vWorker are controlled in other areas of vCore:

What you want to change	Where to change it
Which forms workers can see in the app	Maintenance → Templates, then tick Visible to Worker on the form template
Which form appears at shift start, shift completion or for incidents	Maintenance → Templates, then tick Is Start Form, Is Completion Form or Is Incident Form. Check for division overrides in Maintenance → Divisions.
Whether a specific client requires a signature	The Require signature field on the client profile
Client health information shown to workers	The Details tab on the client profile

Running into issues?

See vWorker app troubleshooting for common errors and fixes.

vWorker: Access for workers

Send login details and manage worker access to the app

vWorker: Clocking in and out

How workers start and complete shifts through the app

vWorker: Menu overview

Overview of all features available in the vWorker app menu

vWorker app troubleshooting

Fixes for common vWorker app issues

Client Management

Worker Management

Scheduling

Timesheets

Finance

Incidents

Compliance

Operations

Reporting

Apps & Portals

Integrations

Industry Changes

Finding the settings

General

Shift

Home

Other vWorker settings

Settings managed outside Mobile App

Running into issues?

vWorker: Access for workers

vWorker: Clocking in and out

vWorker: Menu overview

vWorker app troubleshooting

​Finding the settings

​General

​Shift

​Home

​Other vWorker settings

​Settings managed outside Mobile App

​Running into issues?

​Related articles

vWorker: Access for workers

vWorker: Clocking in and out

vWorker: Menu overview

vWorker app troubleshooting

Finding the settings

General

Shift

Home

Other vWorker settings

Settings managed outside Mobile App

Running into issues?

Related articles