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The engagement details tab stores a worker’s employment and award information, including their current status, award selection, and service-specific pay rate overrides.

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Engagement details overview

Open the worker’s profile and navigate to the Engagement Details tab in the lower section of the screen. Engagement details tab Key fields on this tab:
To make sure a worker who is no longer current does not appear in rostering selection, untick the Current box in the worker profile and click Save.

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Award details

Select the award the worker is on from the Award Details section. This links the worker to the correct pay conditions for your organisation.

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Pay rate overrides

Use the Override Service Pay Level section (under Award Details) to set service-specific pay rate overrides. This is useful when a worker is typically on one pay rate level but moves to a different level for specific services. Pay rate overrides section To set up an override:
  1. Click Add Service in the Override Service Pay Level section
  2. Select the service
  3. Choose the pay rate level that applies when the worker delivers that service
For example, if a worker is typically on pay rate level 1 (set in the Finance tab) but moves to level 2 or 3 for certain services, configure those overrides here.

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Running into issues?

See Worker management troubleshooting for common errors and fixes.

Pay rates

Configure bank details and pay rate levels

Offboarding a worker

Steps to offboard a worker from Visualcare

Creating a worker profile

Set up a new worker in Visualcare