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Not every SAH claim comes from a rostered shift. There are a few different reasons a service ends up on the Expense tab instead:
  • AT-HM (SERV-0061 to SERV-0068) - always claimed as an expense, never rostered. See SAH assistive technology and home modifications.
  • Home Support Items (SERV-0006, SERV-0015, SERV-0017, SERV-0026, SERV-0047) - always claimed as an expense at the per-item level. Covered in this article.
  • Standard Home Support services delivered as usual - most services (personal care, domestic assistance, direct transport, nursing visits, and so on) are rostered and claimed through shifts as normal. These aren’t entered as expenses.
  • Standard Home Support services entered as an expense instead of rostered - any Home Support service can be added as an expense rather than rostered, where that fits your workflow better.
  • Services delivered by a third party - where a service such as Occupational Therapy, Physiotherapy, or another allied health service is delivered by an external provider rather than your own workers, there’s no shift to roster. These are entered as an expense against the relevant service, using the third party’s invoice as the source record.
Whether a service is rostered or entered as an expense doesn’t change how it’s claimed to Services Australia - both flow through to the same SAH claiming screen. The distinction matters for how the item is recorded and, for AT-HM and Home Support Items, which additional fields apply.

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Editing and cloning limitations

The existing Expense function has limited support for SAH expenses that use the additional reporting fields - AT-HM and Home Support Items. You’re unable to Clone or Edit these expenses once they’re saved. If it’s left uncorrected, the incorrect expense will still appear in the Data Export as Ready to Claim - it’s included in the listed record count in SAH claiming > create a claim - but no data will display for it, and it can’t be selected within the claim.
If a SAH expense with additional reporting fields has been entered incorrectly, you can’t correct it in place. Delete the expense and re-add the item with the correct details.

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SAH Home Support Items

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What counts as a Home Support Item

Five Home Support services are claimed at the per-item level: The Home Support Item fields only appear on the expense form when one of these five services is selected. This is the same mechanism used for AT-HM (SERV-0061 to SERV-0068), but with a simpler set of fields - there is no Function, Wraparound, Prescribed Item, or Purchase Method Type field for Home Support Items.
Every other Home Support service (personal care, domestic assistance, direct transport, nursing care visits, and so on) continues to be claimed through rostered shifts as usual. Only the five services above use the Expense tab.

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Item Description list per service

Each service has its own pre-defined list of item descriptions. Select Other to enter a free-text description when the item you’re recording isn’t in the list.

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Adding a Home Support Item expense

1

Open the Expense tab

Go to the client profile and select the Expense tab. Click New Expense.
2

Select the service

Choose the relevant Home Support Item service (SERV-0006, SERV-0015, SERV-0017, SERV-0026, or SERV-0047). Selecting one of these services displays the Home Support Item additional fields on the form.
3

Choose the item description

Select the item description from the list for that service. If the item you’re recording isn’t listed, select Other and enter a free-text description in the Other Item Description field.
4

Enter quantity, price, and unit type

Fill in Quantity and Price per unit. Set Unit Type to match the value shown against the item in the tables above (for example, “Bill” for a telephone bill, “Voucher” for a taxi service).
5

Attach a receipt (optional)

Use Upload to attach the invoice or receipt. This isn’t mandatory for Home Support Items, but is recommended to support the claim.
6

Link to agreement and save

Select the relevant SAH agreement and confirm the item is marked as a Charge, then click Save.
There’s no change to how these expenses link to agreements. As with all SAH expenses, add the item as an Expense, mark it as a Charge, and link it to the relevant agreement and service item.

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Bulk importing Home Support Items

Home Support Items can also be uploaded in bulk via CSV using the Home Support Item Code field. See SAH bulk import AT-HM expenses for the full import workflow - the same CSV import screen handles both AT-HM and Home Support Item uploads, using the Home Support Item Code field instead of the AT-HM-specific fields

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Frequently asked questions

These fields only appear when you select one of the five Home Support Item service codes: SERV-0006, SERV-0015, SERV-0017, SERV-0026, or SERV-0047. Check that the correct service is selected on the expense.
The Home Support Item is missing an Item Description Code, a Unit Type, or a free-text Item Description (required when the code ends in -OTH). Check all three fields are filled in before submitting the claim.
The Unit Type field should be blank for all Home Support services claimed as rostered shifts. It’s only required for AT-HM and Home Support Items, and must match the unit type mapped to the selected item description.
Select Other and enter a free-text description. This applies to all five Home Support Item services, including SERV-0006, which only has an Other option.

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Running into issues?

See SAH claiming troubleshooting for common errors and fixes.

SAH assistive technology and home modifications

Set up AT-HM agreements and claim AT-HM expenses

SAH bulk import AT-HM expenses

Bulk upload Home Support Items and AT-HM expenses using a CSV template

Client expenses

Record and manage expenses on a client profile

Billing to SAH

Understand how expenses flow through to SAH claiming and invoicing