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A split shift lets you break a single rostered shift into multiple segments, each with its own service type and duration. This is useful for SAH clients whose shifts span more than one service category - for example, a shift that includes both Everyday Living and Independence services. In timesheets, each split appears as an individual line item. On Vworker, the shift displays as a single shift for the worker.

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Creating a split shift

1

Create the shift

Open the roster and create a shift as you normally would. See Creating new shifts for the standard steps.
2

Select Split Shift

In the service list for the shift, scroll to the bottom and select Split Shift. This option always appears at the end of the service list.
3

Handle overnight shifts

If the shift runs overnight (for example, from Friday evening into Saturday), tick Occurs over 2 days and select the following date. This ensures the correct day and rates are applied to each part of the shift.
4

Configure each split

Tick Split 1 to activate the first segment. Tick additional splits as needed. For each split, select the service and enter the duration.
5

Set a repeat pattern (optional)

If this is a recurring shift, select the repeat frequency under Shift Repeats. See Creating recurring shifts for more on repeat options.
Split shifts with no gap between segments do not trigger a broken shift allowance. If there is a genuine break between segments, use the standard break method in the roster rather than creating a split shift.

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Auto split shifts

The auto split setting automatically splits shifts where pay rates change mid-shift - for example, when an overnight shift crosses midnight from Friday into Saturday. To enable auto split, go to Settings → Settings → Rostering tab and tick Auto Split. When auto split is on, Visualcare identifies rate-change boundaries within a shift and splits it automatically at those points. This removes the need to manually configure splits for overnight or boundary-crossing shifts.

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Running into issues?

See SAH claiming errors for common errors and fixes.

Creating new shifts

Set up individual shifts in the roster

Creating recurring shifts

Set shifts to repeat on a schedule

SAH agreements

Set up Support at Home agreements

SAH rostering and services

Configure SAH services and manage rosters