First steps
1
Log in and find the roster
Log in at app.visualcare.com.au. Your main workspace is the roster area, accessed from the client profile or the scheduling section.See Logging in and Dashboard overview to get oriented.
2
Understand agreements and services
Before you can roster shifts, a client needs an active agreement with services attached. Agreements define what services are funded and at what rates.See Creating agreements for rostering for how agreements link to the roster.
3
Learn the rostering workflow
Visualcare supports a defined rostering workflow: create shifts, assign workers, send invitations, and confirm timesheets. Each step feeds into the next.See Rostering workflows for the end-to-end process.
4
Review rostering configuration
Check your organisation’s rostering settings, including shift types, time boundaries, and conflict rules.See Rostering configuration for the available settings.
Creating and managing shifts
Creating new shifts
Add individual shifts to a client’s roster
Creating recurring shifts
Set up shifts that repeat on a schedule
Editing shifts
Change shift times, workers, or services
Roster template wizard
Build a roster from a reusable template
Rostering tools
Communication
Specialist rostering
Running into issues?
See Rostering troubleshooting for common rostering problems and fixes.Related articles
Quick start: Admin
System setup, users, and permissions
Quick start: Finance officer
Invoicing, payroll, and accounting integrations
Managing availability
Set and manage worker availability for rostering